Our Guarantee

Your satisfaction matters to us, and we take product quality seriously. If you are unhappy with your purchase for any reason, you can return it within 30 days for a refund. We also offer a performance-based guarantee, so if the product does not meet expectations, you are covered.

To start a return, you will need to request approval from our team. Once approved, we will provide instructions to send the item back. This step is required before any return is shipped.

After we receive the returned items, we will process your refund without delay. Refunds are typically issued back to the original payment method where possible. Customers are responsible for covering the cost of return shipping.

Returns are limited to unused products, with a maximum of two opened items permitted per customer. The 30-day window begins from the date of delivery. Requests made outside of this period may still be reviewed, but approval is not guaranteed.

Please note that our products are sold strictly for research purposes. Any evidence of use outside of this intended purpose will invalidate eligibility for a refund.

If you need help at any stage, our support team is available via email or through the contact form on our website.